The company can provide all the professional equipment for the production of new dry process cement, including large vertical mills, crushers, rotary kiln, classifiers, high and low voltage switchgear, etc.,.
We will be responsible for helping the buyer repair the equipment during this period.
After the warranty period;
Equipment maintenance, technical support, spare parts supply.
It depends.
Damage caused by human factors
After the contract is signed, we will notify the user in writing of the preparation conditions for the installation of the equipment. After receiving the user's delivery requirements, we will deliver the goods on time.
We have a comprehensive after-sales service network in China, and are equipped with full-time technical engineers with corresponding work experience of more than three years.
When the goods arrive at the site, the after-sales service engineers will be free to install and debug, technical consultation and technical support services for the first time.
We guarantee a one-year warranty for the goods, and the warranty period is calculated from the acceptance of the signature. During the warranty period, we will strictly abide by the relevant laws and regulations of the People's Republic of China to provide "three guarantees" and other after-sales services for the goods, unless otherwise stipulated in the contract.
During the warranty period, the fault occurred by our equipment, we will respond within 48 hours, within 3 working days after receiving the notice, go to the on-site service, repair, until the fault is completely eliminated, the equipment is fully restored. After the repair, we will report the cause of the failure, remedial measures, completion of the repair and the time and date of the restoration to the owner, and report it in duplicate.
At the end of the warranty period, the equipment must be tested by a professional engineer for another test. The defect (non-human factor) is repaired by us.
First level: major system failures Immediate response, resolved within 24 hours
Level 2: Serious system failure Immediate response, resolved within 36 hours Senior engineer
Level 3: General system failure Immediate response, resolved within 48 hours Intermediate engineer
The fourth level: system expansion and improvement, consultation with customers, development department engineer
Services provided after the warranty period
Telephone service: When the user can explain or troubleshoot by phone, the after-sales engineer can provide technical support to the user in this way. Customer Service Line: 025-86118737. Emergency service hotline: 15195977196
We provide our customers with complete product solutions and "meticulous and meticulous" services throughout the product life cycle. We use a fervent heart, sincere service to every customer, for customers to solve problems, solve all kinds of problems. Time records the quality of hair, and service also achieves the reputation of the company.
After detailed understanding of customer requirements for equipment capacity, cost budgeting and other aspects, we comprehensively consider various factors, recommend excellent product models and production line configuration for customers; for customers with special needs, send professionals to the field investigation, tailor-made for customers more appropriate, more economical product solutions. Plan.
Communicate with each other in time, listen to customers' opinions in time, and constantly improve and improve the product plan according to customer requirements. When the product is delivered to the customer, our team will help the customer install and debug the equipment free of charge, and provide specialized handover training services until the operator can operate completely independently.
The company has a mature after-sales service management system, in the use of pull-out products when sudden failures, the company will send experts to the scene in time for service; the use of the process of failure or unknown problems, through our 24-hour after-sales service hotline at any time, anywhere to get our guidance services.
Copyright @ Nanjing Lafa Environmental Engineering Co., Ltd Hotline:025-86118737
